Booking terms

Booking & Deposit Terms

After acceptance, you can pay either the 25% non-refundable booking deposit or the full booking total to secure your appointment. If you cancel or do not attend, the deposit (or the deposit portion of a full payment) will normally be retained against the reserved slot and AutoGlint's direct cancellation losses, except where a refund is required by law. The deposit is calculated from the VAT-inclusive booking total and deducted from your final balance. A separately displayed service charge is calculated once from the full booking total and collected with your first payment.

Deposit or full payment

  • After AutoGlint accepts a booking request, the customer may pay either a 25% booking deposit or the full booking total.
  • The appointment is not secured until Stripe confirms the chosen payment.
  • The deposit is calculated from the VAT-inclusive booking total and credited against the final service balance.
  • Where a deposit is paid, the remaining service balance can be paid securely from the customer's account before the service is completed.
  • A separate service charge of 1.6% of the full VAT-inclusive booking total plus £0.25 is shown before payment. It is collected once with the first payment, includes VAT where applicable and is not credited against the service balance.

Prices and VAT

  • Customer prices shown on the website and in the booking flow include VAT at 20%.
  • Private customer prices are calculated using the selected Small, Medium, Large or XL vehicle-size band. AutoGlint may confirm the correct band before work begins.
  • Approved business account pricing is agreed separately and is not calculated from the private customer vehicle-size bands.
  • Quotes and VAT invoices show the net amount, VAT and total payable separately.
  • AutoGlint VAT Registration No. 525 0871 00.

Customer cancellation and no-show

  • The booking deposit is non-refundable when the customer cancels or does not attend, to the extent it covers AutoGlint's direct loss from reserving the appointment.
  • If the booking was paid in full, the amount corresponding to the deposit is subject to the same cancellation terms. Any service balance paid above an amount AutoGlint may lawfully retain will be refunded.
  • Customers must contact AutoGlint as soon as possible if an appointment cannot be kept. AutoGlint may take successful rebooking of the slot and costs avoided into account.
  • No separate cancellation penalty is added on top of the retained deposit unless expressly agreed and legally recoverable.

When a refund may be due

  • If AutoGlint cancels and cannot provide a suitable alternative, booking payments will be refunded.
  • A refund will be provided where required by applicable consumer law or where retaining the full deposit would exceed the loss AutoGlint can lawfully recover.
  • Nothing in these terms removes or limits the customer's statutory rights.

Contact

To change or cancel an appointment, call 07577 538682 or email info@autoglint.co.uk.

Terms version: 2026-09-13-payment-choice-balance