Booking terms
Booking & Deposit Terms
A 25% non-refundable booking deposit is required after acceptance to secure your appointment. If you cancel or do not attend, the deposit will normally be retained against the reserved slot and AutoGlint's direct cancellation losses, except where a refund is required by law. The deposit is deducted from your final balance.
25% booking deposit
- A 25% booking deposit becomes payable after AutoGlint accepts a booking request.
- The appointment is not secured until Stripe confirms the deposit payment.
- The deposit is credited against the final service price. Any separately displayed payment-processing amount is not part of the service balance.
Customer cancellation and no-show
- The booking deposit is non-refundable when the customer cancels or does not attend, to the extent it covers AutoGlint's direct loss from reserving the appointment.
- Customers must contact AutoGlint as soon as possible if an appointment cannot be kept. AutoGlint may take successful rebooking of the slot and costs avoided into account.
- No separate cancellation penalty is added on top of the retained deposit unless expressly agreed and legally recoverable.
When a refund may be due
- If AutoGlint cancels and cannot provide a suitable alternative, the booking deposit will be refunded.
- A refund will be provided where required by applicable consumer law or where retaining the full deposit would exceed the loss AutoGlint can lawfully recover.
- Nothing in these terms removes or limits the customer's statutory rights.
Contact
To change or cancel an appointment, call 07577 538682 or email info@autoglint.co.uk.
Terms version: 2026-08-04