Privacy Policy

Who We Are

• Controller: AUTOGLINT UK LTD (AutoGlint).
• Address: Unit 3E, Perseverance Road, Hereford, HR4 9SN.
• Email: info@autoglint.co.uk.
• Phone: 07577 538682.

Information We Collect

• Account details: username, name, surname, email, address and postcode, plus encrypted password hash.
• Vehicle details: registration, make, model and colour for saved vehicles and booking history.
• Booking details: selected service, visit option (unit/mobile/collection/delivery), service date/time, price breakdown, and booking status.
• Quote activity: quote details and the first time a secure quote link is viewed, so we can follow up accurately.
• Distance-pricing fields: service postcode used for pricing, calculated driving distance (miles), and visit surcharge.
• Payment details: billing postcode and payment metadata required to process payments. Full card data is handled by Stripe.
• Technical and security data: IP address, device/browser information, session and anti-fraud/security logs.

How We Use Your Information

• To create and manage your AutoGlint account and bookings.
• To calculate visit surcharges for mobile, collection and delivery options based on distance and configured rates.
• To process payments and issue invoices for services provided.
• To send booking confirmations, reminders, and service updates.
• To send secure quote links and understand whether a quote has been viewed.
• To improve our website, services, and customer support.
• To comply with legal obligations, including fraud prevention and security monitoring.

Lawful Bases (UK GDPR)

• Contract: to provide booked services, account access, invoicing and support.
• Legitimate interests: service operations, fraud prevention, abuse prevention and platform security.
• Legal obligation: financial record-keeping, tax/compliance and lawful requests from authorities.
• Consent: where required (for example optional notifications or non-essential processing).

Who We Share Information With

• Stripe: payment processing and related transaction metadata.
• Google Maps Platform: Geocoding and Distance Matrix requests used to validate address/postcode and calculate distance-based surcharges.
• DVLA vehicle data service: registration lookup where applicable.
• Hosting, email and notification providers: infrastructure and operational communication.
• Legal/compliance recipients: where disclosure is required by law.

Security Practices

• Encrypted transport (TLS/HTTPS) for all pages where information is submitted.
• Payment data handled through PCI DSS compliant processors; sensitive card data is not stored on our servers.
• Role-based access controls for staff accounts and administrative systems.
• Regular updates and monitoring to protect against unauthorised access or misuse.

If you suspect unauthorised access to your account or data, please contact us immediately at info@autoglint.co.uk.

Data Retention

• We retain account and booking records while your account is active and for a reasonable period afterwards.
• Invoice and transaction records are retained as required for accounting, tax and legal compliance.
• Where data is no longer required, it is deleted or anonymised where feasible.

Cookies and Tracking

• We use essential cookies/session storage for sign-in, security and core site functions.
• Additional analytics or operational cookies may be used to improve service quality and stability.
• You can control cookies through your browser settings.

Your Rights

• You may request access, correction, restriction, objection, portability or erasure, subject to legal limits.
• You can update key profile details in your account area.
• To exercise rights or raise concerns, contact info@autoglint.co.uk.

Policy Updates

We may update this Privacy Policy from time to time to reflect service changes, including booking workflows, distance-based pricing logic, and legal requirements. Material updates will be highlighted on this page with a revised date.

Last updated: 17 May 2026.