Privacy & security

Privacy Policy

Learn how AutoGlint protects your data while delivering trusted car valeting in Hereford and car detailing services.

Understand how we handle bookings, payments, and messages—clear privacy practices for every AutoGlint visitor.

Secure bookings Data transparency Customer trust

Our commitment

Transparency, security, and clear choices about how your data is used.

Transparency

Know your data Understand what we collect and why.

Control

Your choices Update, request, or delete your information.

Information We Collect

  • Account details: name, email address, phone number, and login credentials you provide when registering or booking.
  • Booking information: vehicle registration number, make, colour, service selections, preferred dates and times.
  • Payment details: billing postcode and card information processed securely by our payment processor. We do not store full card numbers or CVC.
  • Technical data: IP address, device identifiers, browser type, and usage data collected through cookies to improve site performance and security.

Security at a glance

  • Secure processing with encrypted connections.
  • Limited access for authorised personnel only.
  • Clear updates whenever our policy changes.

How We Use Your Information

  • To create and manage your AutoGlint account and bookings.
  • To process payments and issue invoices for services provided.
  • To send booking confirmations, reminders, and service updates.
  • To improve our website, services, and customer support.
  • To comply with legal obligations, including fraud prevention and security monitoring.

Who We Share Information With

  • Payment processors: Stripe processes your card payments on our behalf. Your card details are transmitted directly to Stripe via secure, encrypted connections.
  • Service providers: trusted partners who help us host the website, send notifications, or provide analytics, under contractual confidentiality obligations.
  • Legal and compliance: regulators, law enforcement, or advisors when required to meet legal, regulatory, or contractual obligations.

How Information Is Shared

Information is disclosed only when necessary to deliver our services or comply with the law. We use encrypted connections (HTTPS) to transmit data, and we limit access to your information to authorised personnel and partners who need it to perform their duties.

Security Practices

  • Encrypted transport (TLS/HTTPS) for all pages where information is submitted.
  • Payment data handled through PCI DSS compliant processors; sensitive card data is not stored on our servers.
  • Role-based access controls for staff accounts and administrative systems.
  • Regular updates and monitoring to protect against unauthorised access or misuse.

If you suspect unauthorised access to your account or data, please contact us immediately at info@autoglint.co.uk.

Your Choices

You may update your account information, request access to the data we hold about you, or ask us to delete your account where legally permitted. To exercise these rights, email us at info@autoglint.co.uk.

We may update this Privacy Policy from time to time to reflect changes to our practices or legal requirements. Material updates will be highlighted on this page with a revised date.